Refund policy

Refund & Return Policy

Effective Date: July 2, 2026

At Elegant Gold, we are committed to providing exceptional quality and customer satisfaction. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, your item must:

  • Be unused and in its original condition.

  • Include all original packaging, certificates, and accessories.

  • Not show signs of wear, damage, resizing, or alteration.

  • Be accompanied by proof of purchase or your order number.

Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Personalized or engraved jewelry.

  • Custom-made or made-to-order pieces.

  • Resized rings or altered jewelry.

  • Gift cards.

  • Clearance or final sale items.

  • Items damaged due to misuse, accidents, or improper care.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the item and packaging.

We will review your request and arrange a replacement or refund if appropriate.

Refund Process

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

Shipping charges are non-refundable unless the return is due to our error or a defective item.

Exchanges

We accept exchanges for eligible items of equal or greater value, subject to product availability.

If the new item has a higher price, you'll simply pay the difference.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.

  • The item arrived damaged or defective.

  • The return was caused by an error on our part.

We recommend using a trackable shipping service and purchasing shipping insurance for valuable jewelry. Elegant Gold is not responsible for returns lost or damaged during transit.

Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has entered production or has been shipped, it cannot be canceled.

Contact Us

If you have any questions about our Refund & Return Policy or need assistance with a return, please contact our customer support team.

We are dedicated to making your shopping experience with Elegant Gold as smooth and enjoyable as possible.